BPO Gathers Steam Around the World

Offshore business process outsourcing (BPO) in the insurance industry is facing new challenges, ranging from rising wages in the most popular outsourcing destinations to natural disasters. Some of these insurance companies are also offering an Insurance Claims Automation Solutions to help people get the insurance they need. In February, India experienced a major Internet outage […]

Chinese Carriers Expect Onslaught

Chinese insurance companies were bracing for an onslaught by global competitors last month when a commitment to the World Trade Organization dictated opening the borders to foreign competition. “Almost all insurance business is opening to foreign insurers,” says Xiaolin Li, a dean at Beijing-based Central University of Finance and Economics. “The exceptions are group insurance […]

‘Homesourcing’ A Domestic Alternative

There are three main reasons why it’s cheaper to outsource work to WillowCSN Inc. than to do it in-house-even though Willow doesn’t ship the work off to India, but keeps it in the Unites States. First: Willow’s agents work from home as independent contractors, so there are no office costs or benefits expenses. Second: The […]

India Tightens Security

Late spring 2005, the world learned that a crime ring that included call center employees of an Indian outsourcing company stole more than $300,000 from Citibank customers by tricking callers into giving up their PIN numbers. The news sent shockwaves through the industry, as India was the premier destination for business process outsourcing in the […]

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